Southern Utah University
  • 23-Nov-2022 to 26-Dec-2022 (MST)
  • Cedar City, UT, USA
  • 15 per hour +
  • Hourly
  • Part Time

No Benefits


Job Description:

This position will be responsible for day-to-day operations at the SUU IT Help Desk. They will be in charge of hiring and scheduling Help Desk techs as well as managing SUU IT department-related projects.


Note: This is a temporary, six month position.


Duties and Responsibilities:

- This person will assist with interviewing, hiring, and training new Help Desk employees.

- This person will create a schedule for Help Desk staff.

- They will manage and track IT support tickets assigned specifically to the SUU IT Help Desk.

- They will help triage IT tickets to the correct System Administrator.

- This position will also assist with answering phones, ticket creation, troubleshooting account-related issues and remote support.

- This position will also assist with the creation of a working IT Knowledge Base/Wiki to provide documentation to future IT techs.

- Maintain physical appearance of workstations/Help Desk office, including signage, surplus of outdated equipment, and submit requests for repair or replacement for damaged facilities or equipment, when appropriate.

- Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.


Education and Experience Requirements:

- Great communication and phone skills.

- Positive attitude and strong work ethic. Willingness to learn.

- Strong organizational skills.

- Ability to keep and maintain deadlines.

- Experience with PC hardware and software troubleshooting.

- Basic knowledge of Azure Active Directory and Intune PC device enrollment.

- Experience with troubleshooting tablets and smartphones, networked printers, enterprise networking related issues and working with DHCP tables, as well as Apple computers and Jamf Enrollment Management.

Preferred Qualification: Bachelor Degree, applicable certifications or equivalent work experience would be a plus but not required.


Documents:

  • Resume
  • Cover Letter
  • Contact Information for at least 3 Professional References

Southern Utah University is committed to maintaining a community which recognizes and values the worth and dignity of every person; fosters tolerance, understanding, and mutual respect among its members; and encourages individual commitment to personal responsibilities in equal measure with personal rights. In pursuit of its goal of academic excellence, the University seeks to develop and nurture diversity. The University believes that diversity among its many members strengthens the institution, stimulates creativity, promotes the exchange of ideas, and enriches campus life.

Southern Utah University does not discriminate against any member of the University community on the basis of race, religion, color, sex, age, national origin, sexual orientation, gender identity, disability status, veteran status, pregnancy, pregnancy-related condition, genetic information, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services.

Southern Utah University
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