General Summary:

The Financial Aid Counselor will be responsible for all aspects of Federal Financial Aid for assigned portion of the alphabet and must be able to work independently to perform tasks including verification, packaging and re-evaluations, consortium agreements, document management, appeals committees, etc.

Date of first consideration: 03/20/2023

Duties and Responsibilities:

1. Provide in person and virtual financial aid counseling. Perform all aspects of award and monitoring process. Analyze, counsel, and resolve complex issues pertaining to financial aid. Counsel Direct Loan recipients on debt management, repayment obligations and options.

2. Responsible for data entry, verification, consortium agreements, loan processing, special circumstance appeals, calculate Return of Title IV, track over-awards, etc.

3. Adjust financial aid awards to students/applicants with special needs or circumstances. Apply expertise in the field to solve and ensure that students are being accurately awarded their financial aid funds in a timely manner. Serve as team/committee member on review of appeals, special projects and tasks as needed.

4. Become Knowledgeable of Federal, State, and University regulations and procedures for federal aid and scholarships. Participate in early awareness programs such as presentations for Recruitment Office and high school nights.

5. Mange record keeping systems.

6. Support office and student staff by assisting with email and phone help for the main lines of contact for our office, generally during our peak times.

7. Perform other duties as assigned.

Education and Experience Requirements:

Minimum qualifications:

1. Bachelor's of Arts/Science degree highly desired.

2. Excellent customer service skills and experience.

3. Good verbal and written communication skills.

4. Ability to work with computers and other office equipment

5. Ability to work pleasantly, cooperatively, and efficiently with other university personnel, students and employers.

Preferred Qualifications:

1. Experience working in a financial aid office or other higher education setting.

2. Experience working with a higher education financial aid system (such as Banner, Colleague, etc).

Documents Needed to Apply:

1. Resume
2. Cover Letter
3. Contact information for 3 professional references

Southern Utah University is committed to maintaining a community which recognizes and values the worth and dignity of every person; fosters tolerance, understanding, and mutual respect among its members; and encourages individual commitment to personal responsibilities in equal measure with personal rights. In pursuit of its goal of academic excellence, the University seeks to develop and nurture diversity. The University believes that diversity among its many members strengthens the institution, stimulates creativity, promotes the exchange of ideas, and enriches campus life.

Southern Utah University does not discriminate against any member of the University community on the basis of race, religion, color, sex, age, national origin, sexual orientation, gender identity, disability status, veteran status, pregnancy, pregnancy-related condition, genetic information, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services.